'An emergency of epic proportions': City blames technical issue for Leisure Guide registration shut down
It was all hands on deck at the city to address a countrywide technical issue that left thousands of Winnipeg parents trying unsuccessfully to sign their kids up for swimming.
Fall Leisure Guide Registration was temporarily suspended almost as soon as it began at 8 a.m., due to what the city called 'an unforeseen technical issue' with its third-party vendor.
The system came back online at noon, but the experience is leaving parents and city councillors frustrated.
"This is an emergency of epic proportions in (recreation) for sure, and all hands have been on deck since really early this morning," said Coun. Sherri Rollins, chair of the city's protection, community services and parks committee. "We weren't the only city, but that is cold comfort for parents that were poised early morning (on) the busiest day of the year – leisure day registration."
Sara Gillies was hoping to register her children up for swimming Tuesday morning, but as she went online she knew something was wrong.
"Everything froze and then you're starting to wonder if it's your own internet connection, do I need to change positions in the house? What's going on? I tried to switch to data," Gillies said.
"It's very frustrating because you're putting your schedule together for the fall or for the whole year really."
The city said the technical issue, which affected cities throughout Canada, was 'incredibly unfortunate timing' as it coincided with the opening of Leisure Guide registration.
Rollins said the city has been working to reassure parents. She said with the system failure, many parents tried calling 311 which then led to a back-up there too.
"How incredibly frustrating, busiest day of the year, and we see a system fail all across the country," Rollins said, adding she has been working with her council colleagues to improve the system.
She said once the Leisure Guide registration issues are dealt with, she will be regrouping with the public service to get an explanation for the failure from the third-party vendor.
Coun. Jeff Browaty says enough is enough, this isn't the first time this has happened.
"Well, obviously this is unacceptable, in this day and age having this technology to book a swimming class or a leisure guide program, it's not rocket science anymore," he said. "Let's see who else is in this business and perhaps has a better track record."
The city said the issue has been resolved, and as of 12 p.m., residents will be able to register online, or by calling 311.
CTVNews.ca Top Stories
Walking pneumonia is surging in Canada. Is this unusual?
CTVNews.ca spoke with various medical experts to find out the latest situation with the typically mild walking pneumonia in their area and whether parents should be worried.
Trump picks Brooke Rollins to be agriculture secretary
U.S. President-elect Donald Trump has chosen Brooke Rollins, president of the America First Policy Institute, to be agriculture secretary.
Joly, Blair condemn anti-NATO protest in Montreal that saw fires, smashed windows
Federal cabinet ministers condemned an anti-NATO protest in Montreal that turned violent on Friday, saying 'hatred and antisemitism' were on display, but protesters deny the claim, saying they demonstrated against the 'complicity' of NATO member countries in a war that has killed thousands of Palestinians.
Retiring? Here's how to switch from saving for your golden years to spending
The last paycheque from a decades-long career arrives next Friday and the nest egg you built during those working years will now turn into a main source of income. It can be a jarring switch from saving for retirement to spending in retirement.
Police thought this gnome looked out of place. Then they tested it for drugs
During a recent narcotics investigation, Dutch police said they found a garden gnome made of approximately two kilograms of MDMA.
'Her shoe got sucked into the escalator': Toronto family warns of potential risk of wearing Crocs
A Toronto family is speaking out after their 10-year-old daughter's Crocs got stuck in an escalator, ripping the entire toe area of the clog off.
Canada's top general takes on U.S. senator in defending womens' role in combat units
Canada's top general firmly rejected the notion of dropping women from combat roles -- a position promoted by president-elect Donald Trump's nominee for defence secretary -- at a security forum underway in Halifax on Saturday.
Ottawa driver fined for hauling thousands of empty cans in trunk of car
Ontario Provincial Police stopped an Ottawa man for dangerously hauling thousands of empty cans from the back of his car.
Canadians are craving to take a 'adult gap year.' Here's why
Canadian employees are developing an appetite for an 'adult gap year': a meaningful break later in life to refocus, refresh and indulge in something outside their daily routine, according to experts.