Power failure blamed for widespread credit union service outage
Tim Salzen and Jeremie Charron, CTV News Winnipeg
Published Sunday, September 8, 2019 1:50PM CST
Last Updated Monday, September 9, 2019 11:11AM CST
A national credit union system outage on Sunday was caused by a power failure.
Manitoba’s Assiniboine Credit Union said the payment services provider used by credit unions across Canada suffered a power failure. It said the provider’s back-up power systems also failed.
The outage was corrected by about 4:30 p.m. and normal service was restored.
During the outage, many credit unions and a couple of banks were unable to process transactions involving Interac debit, Interac online payments, POS, ATMs, Google Pay, and Apple Pay.
A spokesperson for Assiniboine says the power failure that led to the nationwide service disruption was not caused by Hurricane Dorian, although the actual cause is still being investigated.
“The payments provider is still troubleshooting and we are working closely with them to fully understand what occurred and, together with the other impacted credit unions and banks, will be taking steps to avoid this in the future,” said Dan Beleyowski, Assiniboine Credit Union’s marketing director.
Earlier in the day Access Credit Union and Assiniboine Credit Union both took to Twitter to alert their customers about the issues.
The outage affected debit cards, ATMs, Mobile Pay, Apple and Android Pay, and other related products.
There is no word take out yet on what caused the outage.