Winnipeg Transit Plus experiencing long call wait times
![phone A person is seen holding a phone in this photo. (File)](/content/dam/ctvnews/en/images/2021/6/15/phone-1-5471626-1627391408605.jpg)
Those looking to book a ride with Winnipeg Transit Plus should give themselves extra time to contact the city service.
Transit Plus, which provides door-to-door transportation for those with physical disabilities, is currently seeing higher-than-normal wait times for its contact centre.
Due to staffing shortages and increased absenteeism, call wait times are lasting more than two hours. According to the City of Winnipeg website, Transit Plus currently has five vacancies for customer service representatives out of a total staff compliment of 22.
A spokesperson for Transit Plus informed CTV News Winnipeg that it has been advising customers of the situation for the past six weeks.
The city service is working to fill staff vacancies and encourages customers to use the self-serve options available on the automated line at 204-986-5711.
The spokesperson noted Transit Plus is taking steps to reduce the workload of its customer service representatives so they can be available to book trips. The service has also reinstated subscription bookings for those who need the same trips from week to week.
Customers who have not signed up for automatic trip notifications are encouraged to do so.
Updated information about the wait times can be found online.
CTVNews.ca Top Stories
![](https://www.ctvnews.ca/polopoly_fs/1.6962275.1720822968!/httpImage/image.jpg_gen/derivatives/landscape_800/image.jpg)
Alec Baldwin weeps in court when judge announces involuntary manslaughter case dismissed mid-trial
A New Mexico judge on Friday brought a sudden and stunning end to the involuntary manslaughter case against Alec Baldwin, dismissing it in the middle of the actor's trial and saying it cannot be filed again.
'He was loved': Family members devastated by death of Toronto man allegedly swarmed by teens
Family members of a homeless Toronto man who died after police allege he was swarmed and stabbed by a group of teen girls say the thought of his last moments haunts them.
'I told you it wasn't a dream': Ontario couple retires after winning $55-million Lotto Max jackpot
When the $55-million Lotto Max jackpot they won was finally deposited in their bank account, Laurene Shail and Doltan Hawk couldn't help but be overcome by emotions and hug each other.
Video released of wild police car chase involving white Lamborghini north of Toronto
Police north of Toronto have released dramatic video of a car chase that led officers across York Region in pursuit of a Lamborghini SUV that was clocked at speeds in excess of 200 km/h.
A B.C. man owes $27,000 in COVID benefit repayments. He's fighting back and is not the only one
A Vancouver man is fighting back against the Canada Revenue Agency's (CRA) claims that he wasn't eligible to receive COVID benefits during the pandemic and owes the government more than $27,000.
Calgary man wanted on Canada-wide warrant for murder
Calgary police have released the photo of a man wanted on a Canada-wide warrant for first-degree murder.
What a geriatric doctor wishes you knew now for healthy aging
Longevity isn’t just about living a long life but also about living well. More than one in five Americans will be 65 or older by 2040, the U.S. Department of Health and Human Services projects.
Girl, 12, kicked out of Quebec karate class for wearing hijab: human rights commission
The Quebec Human Rights Commission is seeking $13,000 for the family of a 12-year-old girl who was kicked out of her karate class for wearing a hijab.
2 bodies of people believed to be from B.C. wash ashore Sable Island, N.S.
Nova Scotia RCMP say a boat containing the bodies of two people believed to be from British Columbia washed ashore the Sable Island National Park Reserve earlier this week.