Winnipeg Transit Plus experiencing long call wait times
Those looking to book a ride with Winnipeg Transit Plus should give themselves extra time to contact the city service.
Transit Plus, which provides door-to-door transportation for those with physical disabilities, is currently seeing higher-than-normal wait times for its contact centre.
Due to staffing shortages and increased absenteeism, call wait times are lasting more than two hours. According to the City of Winnipeg website, Transit Plus currently has five vacancies for customer service representatives out of a total staff compliment of 22.
A spokesperson for Transit Plus informed CTV News Winnipeg that it has been advising customers of the situation for the past six weeks.
The city service is working to fill staff vacancies and encourages customers to use the self-serve options available on the automated line at 204-986-5711.
The spokesperson noted Transit Plus is taking steps to reduce the workload of its customer service representatives so they can be available to book trips. The service has also reinstated subscription bookings for those who need the same trips from week to week.
Customers who have not signed up for automatic trip notifications are encouraged to do so.
Updated information about the wait times can be found online.
CTVNews.ca Top Stories
Cuban government apologizes to Montreal-area family after delivering wrong body
Cuba's foreign affairs minister has apologized to a Montreal-area family after they were sent the wrong body following the death of a loved one.
What is changing about Canada's capital gains tax and how does it impact me?
The federal government's proposed change to capital gains taxation is expected to increase taxes on investments and mainly affect wealthy Canadians and businesses. Here's what you need to know about the move.
Quebec nurse had to clean up after husband's death in Montreal hospital
On a night she should have been mourning, a nurse from Quebec's Laurentians region says she was forced to clean up her husband after he died at a hospital in Montreal.
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
Fair in Ontario, flurries in Labrador: Weather systems make for an erratic spring
"It's a bit of a complicated pattern; we've got a lot going on," said Jennifer Smith of the Meteorological Service of Canada in an interview with CTVNews.ca on Wednesday. "[As is] typical with weather, all of these things are related."
Police tangle with students in Texas and California as wave of campus protest against Gaza war grows
Police tangled with student demonstrators in Texas and California while new encampments sprouted Wednesday at Harvard and other colleges as school leaders sought ways to defuse a growing wave of pro-Palestinian protests.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
Northern Ont. lawyer who abandoned clients in child protection cases disbarred
A North Bay, Ont., lawyer who abandoned 15 clients – many of them child protection cases – has lost his licence to practise law.
'My stomach dropped': Winnipeg man speaks out after being criminally harassed following single online date
A Winnipeg man said a single date gone wrong led to years of criminal harassment, false arrests, stress and depression.