City of Winnipeg launches online tracker for 311
Source: City of Winnipeg/Twitter
Winnipeggers who are looking for help from the city will now be able to see up to date wait times for 311.
The city has now made it possible for residents to check 311 wait times online to determine the best times to call.
The wait times are updated every five minutes and also provide average talk times per call.
"A lot of people were looking to find out when the best time is to call 311, when is the wait a little less," said Felicia Wiltshire, the director of customer service and communications for the City of Winnipeg.
"Now they are able to look online and see what the current wait time is, if you're calling by phone, and it should help them make decisions about the best time to contact 311."
The online tracker also shows the average wait times for the day as well as the day before. People can also take a deeper dive by looking at the collected data.
Wiltshire said internally the city has been tracking 311 wait times since the service started, but they are the first city in Canada to post the times online.
She added there is hope this tracker will also level out wait times so peak wait times aren't so high in the city.
All the information can be found on the city's website.
CTVNews.ca Top Stories
Cabinet heard of potential 'breakthrough' with 'Freedom Convoy' protesters before Emergencies Act was invoked: documents
The night before the federal government invoked the Emergencies Act in response to the 'Freedom Convoy' protests, the prime minister’s national security adviser told him there was 'a potential for a breakthrough' in Ottawa, court documents show.
Anne Heche on life support, survival of crash 'not expected'
Anne Heche is on life support after suffering a brain injury in a fiery crash a week ago and her survival isn't expected, according to a statement from a representative.
A new virus was found in China, here's what we know
Scientists are keeping an eye on the Langya virus, a new pathogen that appears to have been transmitted from animals to humans in China and causes symptoms similar to COVID-19 or the flu.
Sellers 'expecting yesterday's prices': Canadians cope with a correcting housing market
After a series of interest rate hikes implemented by the Bank of Canada, housing markets are now facing a 'significant' correction. CTVNews.ca spoke to Canadians who are now struggling to make the goal of purchasing a home, or selling one, a reality.
EXCLUSIVE
EXCLUSIVE | B.C. cop stalked ex-girlfriend for years using police computers, misconduct probe finds
A high-ranking B.C. officer used police resources to conduct at least 92 searches on his ex-girlfriend and her family while stalking her over a period of five years, according to documents exclusively obtained by CTV News.
Police investigating attack on Brampton, Ont. media personality as attempted murder
A Brampton, Ont. media personality who was attacked with a machete and axe in his driveway will need months of physical rehabilitation to recover, a close friend says.
Tom Brady taking leave of absence from Tampa Bay Buccaneers to 'deal with personal things'
Tom Brady is taking some time away from the Tampa Bay Buccaneers to 'deal with personal things,' according to the team's head coach Todd Bowles.
CDC ends recommendations for social distancing and quarantine for COVID-19 control, no longer recommends test-to-stay in schools
The U.S. Centers for Disease Control and Prevention says the nation should move away from restrictive measures such as quarantines and social distancing and focus on reducing severe disease from COVID-19.
Will you be eligible for one of Ontario's new tax credits? Here's the breakdown
The Ontario government is planning to move forward with several tax credits for residents as it formally tabled its 2022-23 budget on Tuesday.
Regina
-
Sask. Amber Alert suspect arrested for crossing border illegally, kidnapping: U.S. authorities
The suspect at the centre of Saskatchewan's recent Amber Alert was arrested in South Dakota for a possible illegal border crossing and kidnapping, according to U.S. Customs and Border Protection.
-
-
Yorkton's SaskAbilities program takes unique approach
Yorkton’s SaskAbilities organization aims to take a person-centred approach when working with people with disabilities.
Saskatoon
-
Sask. Amber Alert suspect arrested for crossing border illegally, kidnapping: U.S. authorities
The suspect at the centre of Saskatchewan's recent Amber Alert was arrested in South Dakota for a possible illegal border crossing and kidnapping, according to U.S. Customs and Border Protection.
-
'Devastating': Search continues for Sask. mushroom picker missing for 7 days
It’s been seven days since 74-year-old Lois Chartrand went missing while mushroom picking in the forest north of Smeaton, Sask.
-
Ukrainian students get head start with school supply donation by Saskatoon charity
With less than a month to go until kids return to school, Nettie Cherniatenski is packing school bags for Ukrainian students at Baba’s Closet.
Northern Ontario
-
Will you be eligible for one of Ontario's new tax credits? Here's the breakdown
The Ontario government is planning to move forward with several tax credits for residents as it formally tabled its 2022-23 budget on Tuesday.
-
A new virus was found in China, here's what we know
Scientists are keeping an eye on the Langya virus, a new pathogen that appears to have been transmitted from animals to humans in China and causes symptoms similar to COVID-19 or the flu.
-
Group that supports LGBTQ2S+ community in North Bay vandalized
A group of motorcycle enthusiasts in North Bay were victims of vandalism this week because of their support for the LGBTQ2S+ community.
Edmonton
-
Alberta lawyers extend job action, threaten more after 'disrespectful' meeting with Shandro
Four Alberta legal associations teamed up Thursday to accuse Justice Minister Tyler Shandro of being "dismissive" and playing politics in a recent meeting over compensation for legal aid services.
-
'We will dig deeper': Questions abound over delay plagued Valley Line LRT and the P3 model
Yet another delay to the opening of the Valley Line Southeast LRT has some questioning the value that public-private partnership (P3) infrastructure projects have, with the city pledging a comprehensive review into the practice.
-
Remembering Ben Stelter: The story behind the young superfan's friendship with Connor McDavid and the Oilers
The Edmonton Oilers shared memories of superfan Ben Stelter on Thursday. Connor McDavid, Zach Hyman and head coach Jay Woodcroft held a virtual press conference to speak about the six-year-old.
Toronto
-
Person struck, killed by train in Mississauga
A person has been fatally struck Friday morning by a Canadian Pacific (CP) Railway freight train in the same area where a four-year-old girl was hit and killed by a train over two weeks ago.
-
One dead after overnight collision in Toronto
A person has died after a collision in Toronto overnight, police say.
-
One person dead after shooting at funeral for Toronto homicide victim
A man is dead and another is in serious condition after a shooting at a Richmond Hill cemetery, where they were attending a funeral on Thursday for a man who was shot and killed in Toronto earlier this week.
Calgary
-
Nearly $3M in drugs seized, 5 people charged in Calgary ALERT investigations
Five people are facing charges after a pair of Calgary drug busts in which police seized nearly $3 million in methamphetamine and fentanyl.
-
NDP calls for resignation of government members who awarded controversial essay
The Alberta NDP has demanded resignation letters from leaders of the province's status of women department, who awarded an essay that claimed 'women are not exactly equal to men' and suggested 'foreigners' are used to 'replace' Albertans.
-
Family of little boy struck at Kensington Road crosswalk want city to make safety improvements
Residents who live near Kensington Road in the northwest are calling on the City of Calgary to decrease the number of lanes at the intersection where an 8-year-old boy was struck by a car in the spring.
Montreal
-
Police operation underway in Montreal East, public asked to avoid area
Dozens of Montreal police officers are in the city's east end as part of an operation in relation to a recent shooting.
-
'Unparalleled kindness': Montreal North community mourns shooting victim Jayson Colin
The Montreal North community is grieving after 26-year-old Jayson Colin -- a man described as "generous, affable and involved" -- was killed in a shooting Wednesday night.
-
Family says Quebec health-care system 'failed' them after man denied life-saving liver transplant
The family of a man on Montreals' West Island who is suffering liver failure says he is being denied the chance of a life-saving liver transplant.
Ottawa
-
One person killed in crash on ramp from Highway 401 to 416
One person is dead after a head-on crash on a ramp from the Highway 401 to Highway 416 south of Ottawa.
-
Five-kilometre section of Queensway closed until Monday
All eastbound and westbound lanes of Hwy. 417 are closed between Metcalfe Street and Carling/Kirkwood Avenues for the replacement of the Booth Street Bridge. The closure will continue until Monday at 6 a.m.
-
Elevator outage strands residents in Clarence Street apartment for nearly a week
Two elevators at an Ottawa apartment building that houses subsidized units have been out for nearly a week.
Atlantic
-
Two-tiered medical system is inevitable in Canada: N.S. doctor
Hazelton says breakthroughs in care are making an impact, like advancements in virtual and tele-health care and says the province should create more community nurse and nurse practitioner-led clinics to help to ease the backlog in hospitals.
-
Former CEO of IWK Health Centre released on bail pending appeal of fraud conviction
A former Halifax hospital CEO convicted of fraud has been granted bail one day after being sentenced to five months in jail.
-
Newfoundland wildfires could be sign of what climate change has in store for province
A climatologist says the wildfires that have been burning for more than two weeks in central Newfoundland could be a sign of what's to come as the province feels the impacts of climate change.
Kitchener
-
Region of Waterloo planning for when population nears one million
The Region of Waterloo's roadmap toward a population of nearly one million has been updated.
-
Brantford murder suspects arrested
Rorey Hill and Jessica Poreba, who were wanted in the death of a 68-year-old man in Brantford, have been arrested.
-
Paramedic staffing shortages in Waterloo region impacting patients, offload delays
Issues impacting Ontario’s healthcare system are extending beyond the hospital and into the streets as some paramedics raise concerns.
Vancouver
-
EXCLUSIVE
EXCLUSIVE | B.C. cop stalked ex-girlfriend for years using police computers, misconduct probe finds
A high-ranking B.C. officer used police resources to conduct at least 92 searches on his ex-girlfriend and her family while stalking her over a period of five years, according to documents exclusively obtained by CTV News.
-
Vital agency or unnecessary bureaucracy? B.C.'s $10M department you've never heard of
Planning for and co-ordination of medical resources during natural disasters, pandemics and other emergencies is important, but is a separate agency required when B.C.'s health authorities still have to do the heavy lifting?
-
Woman charged for assaulting police officer during DTES tent removal
Vancouver police say a woman has been charged for assaulting an officer near the tent encampment on East Hastings Street Tuesday, and several other people are under investigation.
Vancouver Island
-
'It's angering': Victoria restaurants claim food delivery service owes them thousands
Several Victoria restaurants that were hoping to support a local delivery service say they're out thousands of dollars since the company has failed to pay them.
-
Firefighters rescue injured window washer from Victoria highrise
A window washer had to be rescued Thursday after suffering an injury while on the side of a Victoria highrise.
-
'What it means to be a firefighter': Scholarship established in memory of Central Saanich assistant fire chief
The Central Saanich Firefighters Association has established a scholarship in honour of Assistant Fire Chief Forrest Owens who died from cancer in his home on June 21 at the age of 64.