CONSUMERWATCH: Inviting Trouble
Published Thursday, July 15, 2010 11:33AM CST
Decorated bubble wands, a guest book, a flower girl's dress.
Nancy Mackenzie planned every detail of her wedding.
What she didn't plan on was the company she trusted to do her invitations going under.
"She's taken a thousand dollars, I still don't have a product and she's closed her company," says Mackenzie.
The phone number for Tickled Pink Designs in Winnipeg is not working and the website is down.
CTV News did finally get a hold of owner, Jennifer Doucette at another number. She couldn't go on camera, but sent this statement.
"Some clients chose to cancel their orders with us when we notified them of our closure. It is unfortunate that we had to close, but, all of our clients will be contacted with a date in which they will receive their refund. They do all know how to reach me, and I have been speaking with all of them," stated Jennifer Doucette of Tickled Pink Designs.
At least three other brides have registered complaints with the Better Business Bureau.
Even more complaints are turning up on a forum on the Weddings in Winnipeg website.
Editor Lauren Harris has this advice for brides when choosing vendors for their big day.
"When you're meeting with these people, you need to think not just how many weddings they've done, but how long they've been in business," says Harris.
The Consumers' Bureau says you should always try to pay for major purchases or services with a credit card.
"If you pay by credit card and the services are not delivered to you, the credit card companies can give you a charge back," says Nancy Anderson of the Manitoba Consumers' Bureau.
Nancy Mackenzie wants to warn people about another red flag she missed.
"Just to let other people know, when there is a small business like this asking for hundred percent up front, be very, very cautious."
Consumers' Bureau says don't ever give a hundred percent of your money up front.
Mackenzie is now getting invitations from another company.
Full payment for those won't be expected until all of the invitations are in her hands later this week.
It's important to note, not all companies accept credit cards due to the expense.
In that case, you may want to ask to pay in installments as the work progresses on your invitations, seating charts and menus.